If your list of available Wi-Fi networks includes both a 2.4 GHz network and a 5 GHz network, try connecting to the other network. These will appear as separate networks in the list of available Wi-Fi networks. Many consumer Wi-Fi routers broadcast at two different network frequency bands: 2.4 GHz and 5 GHz. Try connecting to a network on a different frequency band. If it says Connected underneath the network name, select Disconnect, wait a moment, and then select Connect again. If it does, select the Wi-Fi network, and they try to connect to it. Also, make sure Airplane mode is turned off.Īfterwards, see if a Wi-Fi network you recognize and trust appears in the list of networks. Select the 'No internet connection' icon on the right side of the taskbar, and make sure Wi-Fi is turned on.
Try these things first to help you fix or narrow down the connection problem.
